what more can I say? They are integral to my business now and I deeply appreciate the ongoing support and product developments which make the system bigger and better every year. I celebrated my first big contract with a bottle of champagne with the Learnupon Staff in their headquarters, was invited to a customer appreciation evening with canapés when they moved to bigger premises, and they sent my wife flowers on the birth of our daughter. I am proud to be one of their first 100 customers and delighted to see them with over 1000 now. I built my business with Learnupon as its backbone and never regret the decision. Every time I was grumpy the support guys and gals were supportive and patient with me and focused on helping me in whatever query I had. Not necessarily a drawback for us, but the platform UI is not customizable beyond branding and colors, and some additional settings that can be toggled on and off (like gamification, for example), so if you're looking for a platform that is highly customizable, this probably isn't a good fit for you.Ĭomentarios: Over the years I have been a very demanding customer and an ill tempered one at that when I was stressed out about things not at all related to the learning management system. The learning path user experience is not the best, but is something that is on their product roadmap to improve. The capabilities of "Manager"-level users (a permission set that sits between and Admin and a Learner) are a bit limited. The UI itself is very clean and modern, and I find it to be fairly user-friendly from a learner perspective. We've had a fantastic sales and onboarding experience, and their CSM and their technical support teams are extremely responsive and thorough. Customer support is, by far, one of the biggest advantages to working with LearnUpon. Their Salesforce integration allows for automated user management (which is especially value to smaller enablement teams like ours), and has given us the ability to create fairly robust Salesforce reports and dashboards based on learner activity. Their multi-portal capabilities have made it fairly easy to manage our customer, employee, and partner training programs on one platform, while still being able to create unique learning experiences for our three audiences. The LearnUpon platform is very easy to get started on we had a quick turnaround to make from our previous vendor platform, and were able to get up-and-running in less than three weeks. This is a great platform for L&D professionals that are just getting started with an e-learning training program, and/or platform Admins that don't want to get bogged down with regular backend LMS maintenance. While the platform itself may not be the most robust in the LMS space, I find their UI to be very clean, easy to navigate, and has all of the standard functionality that any good LMS should. Their technical support team is extremely responsive and helpful, as is our dedicated CSM. Our onboarding & implementation specialist went above and beyond to dedicate additional training and support hours for our team, and helped us get up-and-running on the platform in record time. However, it appears that LearnUpon has taken this into account and are now working on some updates to the software that better align with our needs.Ĭomentarios: With a tight timeline to move off of our previous platform, we found the LearnUpon team to be extremely accommodating. The parts that were least likable about this software was perhaps the limited ability to change default settings. I have used several LMS products in my career and, while LearnUpon is very user friendly and has many helpful options, the learning curve for implementation and use was made very easy with the customer support team. The best part of this software is the customer service. This was a very seamless and efficient experience for USA Football. To be honest, the implementation and subsequent usage of LearnUpon could not have gone smoother due to the customer service response and the step by step collaboration they provided for us. This was a big undertaking for our company to switch our LMS provider. Some days we have over 1000 users logging in. Comentarios: We have a LOT of users that access our certification courses in LearnUpon.
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